Frequently Asked Questions

1. Where do you ship? We ship exclusively within the United States. We do not offer international shipping at this time.

2. Do you charge for shipping? Not at all! We offer Complimentary Free Shipping on every order—no minimum purchase required.

3. How long will my order take to arrive? Most orders reach our customers within 5–10 business days. Here’s the breakdown:

  • Processing: 1–3 business days (Mon-Fri).

  • Transit: 4–7 business days (Mon–Fri).

  • Note: Orders placed after 5:00 PM EST will begin processing the next business day.

4. Can I track my order? Yes! Once your items are on their way, you’ll receive a confirmation email with tracking details. Please allow up to 48 hours for tracking updates to appear in the system.

5. Can I change or cancel my order? If you need to make a change, please reach out to us within 12 hours at support@kleankrowd.com. While we’ll do our absolute best to assist, we cannot guarantee changes once the processing phase has begun.

6. What is your return policy? We offer a 30-day return window. Items must be unused, unworn, and in their original packaging.

  • Shipping costs: Return shipping is the responsibility of the customer for "change of mind" returns. If the item is damaged or incorrect, we cover the costs.

  • Restocking fees: We do not charge any restocking fees ($0).

7. What payment methods do you accept? We accept a wide range of secure payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and Diners Club.

  • Digital Wallets: Shop Pay, Apple Pay, Google Pay, and Amazon Pay.

8. Is my personal information safe? Absolutely. Our website uses industry-standard SSL encryption to ensure your data and transactions are 100% private and protected.

9. How can I contact customer support? We love hearing from the krowd! Reach out to us via: